Billing conditions

Our payment terms for paid modules:

  • Monthly billing: we bill our paid modules monthly in advance for a period of 30 days.
  • Automatic invoicing: We provide you with a PDF invoice via email, which is automatically generated when you book a module.
    Inform us if you want the invoice to be sent to a specific email address.
  • Payment Due Date: You have 10 days to pay your invoice after you receive it.
  • No refunds for early termination or change of modules: Please note that we do not offer a prorated refund/charge for early termination/modification of a module.
  • Special agreements (discounts, etc.) are only valid for a minimum term of 12 months.


Downgrade terms for our modules:

If you have a paid module and wish to downgrade to a smaller module, you must first ensure that you meet the prerequisites for the smaller module. These prerequisites may include, for example, the number of customer connections, or the number of users.
As a user with administrative rights, you can make the changes necessary for a downgrade yourself.

If you meet the requirements for the smaller module, you can request the downgrade. However, please note that in this case we do not offer a pro-rata refund for the difference between the cost of the two modules.

If you have any further questions regarding our payment policies, please feel free to contact our customer support team via email {} . We will be happy to assist you.