Answers to your questions

Each company account is assigned to a function module. Each function module has certain functions, such as the number of users, FeedbackPlus, etc.
You can view the current function module on your account under "Administration > Module Configuration".

At the same time, a "digital range" is assigned to your company account.

Under "Administration > User Structure", you can add additional users and assign them to specific modes of transport.
Assigning users to modes of transport activates e-mail notification when relevant customer requests arrive.
Basically, however, all users can view all transactions of an account, regardless of the assignment of modes of transport.

Under "Administration > Company Profile" you will find the current address and contact data of your company according to your registration.
If you wish to make any changes, please contact our support via e-mail to support@spotcargohub.com.

Changes in the user structure or in the company settings can only be made by users with administration rights.

1st example:

If you have activated all users for trucks only (national & international), you will NOT receive requests for air and sea freight.
Additionally, you can set further restrictions via the country and weight preferences.

2nd example:

If you have only activated users for air freight, then you will also receive ONLY air freight requests.

Every shipper (only industrial companies) can network with their favorite shipping partners, i.e. make a connection.

If you are connected to a shipper in the favorite circle, you have a customer connection.
The customer connection can then be further subdivided into the various transport areas (air freight, sea freight, national truck, international truck).

Via a customer connection you are automatically included in every inquiry.

You can view the existing customer connections under "Company profile > Customer connections". You can also change or delete customer connections (administrator only).

In the system overview, conversion rates for a number of foreign currencies are displayed in a box. These rates are reference rates that are entered by us on a monthly basis and are based on the current customs rate.
When you use a foreign currency in an offer, the offer is automatically converted into your standard currency. This conversion is not binding and only serves for an objective comparison of all offers.

Shortly, a calculation based on the current daily exchange rates will also be possible.

The activity index is an indicator of how reliably you respond to incoming customer requests. The higher the index the more likely customers will become aware of your hub or the higher you will rank in the carrier search and optional suggestion list.

The A-index takes into account the transactions of the last 300 days and is calculated weekly.

IMPORTANT: If you do not wish to submit an offer in response to a customer inquiry, please decline the offer. A rejection has a "POSITIVE" effect on your A-Index.

In the CargoBox you can see transport requests that customers have released for publication. If requests are of interest to you, you can use the "Request release" function to request access to request details and to submit offers. This function is already available from the BASIC module and is the easiest way to get in contact with new customers.

In your company profile, you can store weight and country preferences for the Truck National & International area. This allows you to precisely define your service portfolio for truck transports.

These parameters are taken into account when addressing customer requests, so that you only receive transport requests that meet these criteria.

Your spotcargohub supports you with the digital reach to get in touch with potential NEW customers. Thus, you get a quick and easy first contact.

How does it work?

The digital outreach is set by activating zip code areas (for DE - first digit of the location's zip code). The spotcargohub algorithm takes the digital range information and the settings in your company profile (e.g. country and weight settings) to suggest you to customers who create a transport request that is interesting/suitable for you. If the customer accepts the suggestion, the corresponding transport request will be routed to your hub.

Check if the digital outreach is set up in your interest. You can reduce, refine (2nd digit of zip code) or extend (from BASIC module) the range.

When customers close inquiries, you automatically receive feedback.

FeedbackPlus updates show you the percentage deviation window of your offer in the archive. The quote selected by the customer is used as a reference.
The deviation is data-based and cannot be manipulated by the customer.

Customers have the option to convert an inquiry originally started for costing purposes to "current" status. This means that previously submitted quotes (for costing purposes) can now be "confirmed" or "modified". The converted inquiries can be found under "open inquiries" and then under "unconfirmed inquiries".

You can now confirm the original quote, or if conditions change, you can modify the cost items and submit a new quote. The change in the offer amount will be displayed after you submit the new offer.

In air and sea freight transport it often happens that you offer customers different offer options (different terms, types of service, etc.). You can do that in your account as well. After entering the cost items, you will be suggested various keywords to define your offer in more detail, such as for air freight - consolidation service, FirstClass, SecondClass, IATA-Direct. Specify your offer with the appropriate keyword and submit the offer.

Now you can submit another offer from the archive and the corresponding transaction. To do this, use the "+ create another offer" function and proceed as you did when creating the first offer. You can create up to 4 alternative offers!

Yes, you can set your own offer conditions via the "Administration" > "Offer conditions" menu. These will then be automatically attached to each offer you create. The length of these terms is limited to 1000 characters.

In addition, you can also add a hyperlink to your own website, where your transport and offer conditions are stored.

Yes, we offer an API interface with which all data can be automatically transferred to your TMS.

For more information, please contact our support via email to support@spotcargohub.com.